FAQs
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FAQs -
General Questions
What services does Home to Home Services offer?
We provide comprehensive residential organizing and relocation services, including decluttering, packing, unpacking, space planning, interior decorating, and move management.
How do I schedule a consultation?
You can schedule a free consultation by contacting us through our website, phone or email.
Do you provide estimates?
Yes, we provide personalized estimates after an initial consultation to assess your specific needs.
Are you insured?
Yes, we are fully insured for your peace of mind.
What areas do you serve?
We provide services within a 25-mile radius of Glen Allen, VA. Clients located 25-60 miles away can still enjoy our services with a minimum 4-hour booking. Please contact us if you have any questions about your location.
Afton
Ashland
Atlee
Aylett
Beaverdam
Bellwood
Bon Air
Brandermill
Chesterfield
Doswell
Glen Allen
Goochland
Hallsboro
Harpers Mill
Henrico
Holly Hills
Lakeside
Manchester
Mechanicsville
Midlothian
Meadowbrook
Montpelier
Montrose
Moseley
North Chesterfield
Northside
Richmond
Ruther Glen
Sandston
Short Pump
South Richmond
Tuckahoe
Varina
Woodlake
Organizing Services
What type of spaces do you organize?
We organize all areas of the home, including the closets, kitchen, bedrooms, office, garage, and more.
Do I need to purchase organizing supplies?
We can provide recommendations and assist with purchasing organizing supplies, or you can use your own.
What happens to items I no longer want?
We can assist with donating or disposing of unwanted items responsibly.
How long does an organizing session typically take?
To ensure our clients remain comfortable and engaged, we typically limit organizing sessions to four hours. We understand that decluttering and decision-making can be tiring, and we want to maintain a positive experience.
Moving Services
Do you offer both packing and unpacking services?
Yes, we offer full-service packing and unpacking assistance. Hover over the Services tab to see more information on each service.
Can you help with move logistics and coordination?
Yes, we handle every detail, from planning and coordination to vendor management and logistics, ensuring a seamless and stress-free transition to your new home.
Yes, we can provide all necessary packing supplies to get the job done and your items secure during the move.
Do you provide packing supplies?
Do you reuse the boxes and packing paper?
Yes, to help you save money and be eco-conscious, we offer significantly discounted recycled boxes and packing paper, and we’ll take them back after unpacking to minimize waste.
What if I have fragile or valuable items?
We are experienced in packing delicate and valuable items, handling each with the utmost care. For larger, exceptionally fragile pieces, we'll arrange for professional crating services.
Gift Cards
Gift cards can be purchased through our website under the Gift Cards page.
How do I purchase a gift card?
Do gift cards expire?
No, but we would recommend redeeming your gift card within one year for the best experience.
Can gift cards be redeemed for cash?
Gift cards are non-refundable and cannot be redeemed for cash.
What services can gift cards be used for?
Our “Welcome Home” and “Happy Moving” cards can be used towards any services. The “Fresh Start Awaits” card is to only be used towards booking organizing sessions.
Payment and Policies
What forms of payment do you accept?
We accept all major credit cards and Apple Pay.
What is your cancellation policy?
Our cancellation policy will be provided during the booking process.
We may offer seasonal or promotional discounts. Please sign up below with your email address to receive news, updates, and discounts.
Do you offer any discounts?
Let’s work together.
Ready to get started? Book a complimentary one-hour consultation with Home to Home for a personalized estimate and project approach.